What this policy covers

This Platform Privacy Policy (Policy) pertains to the information about you that Anew Mind Body Connect (Anew, we, us, or our) collects, receives, uses, and shares from desktop, mobile, or cloud-based software via our services, including customer support (Services). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

We may also provide different or additional privacy notices in connection with certain activities, programs, and offerings, including additional “just-in-time” notices that may supplement or clarify our privacy practices or provide you with additional choices regarding your personal information.

Personal information does not include publicly available information from government records, de-identified or aggregated consumer information, or information excluded from applicable laws, such as health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). If you are a patient using our Platform, the information you provide to us through the Platform may be considered protected health information (PHI) and will be protected by Anew as required by federal and state laws. Our processing of PHI on behalf of our healthcare provider customers is governed by our agreements with our customers, including our Business Associate Agreement as required by HIPAA. If you are a patient, your healthcare provider may also have its own privacy practices and policies that govern how your provider collects, uses, and shares your information.

This Policy does not cover information Anew may collect or receive through our website, anewmindbodyconnect.com, or any related services or applications (the Site). For more information about the information collected or received through our Site, please see our Website Privacy Policy.

This Policy does not cover the privacy practices of third parties. Our Site may include links to websites and/or applications operated and maintained by third parties. We have no control over the privacy practices of websites or applications that we do not own and cannot guarantee that such third parties will adhere to the same privacy practices as us. We strongly encourage you to review the privacy policies of those third parties.

Information We Collect
The types of personal information we obtain about you depend on how you interact with us and our services. When we use the term “personal information,” it means information that identifies, relates to, describes, or can be associated with you. We may collect the following categories and specific types of personal information when you use our Platform:

Basic Identifiers
When you create an account on our Platform, we collect basic identifying information from you, including your full name, business address, email address, phone number, account name, signature, or other similar identifiers. You may also provide personal information about other individuals, such as their name, email address, and phone number. For example, if you choose to use our referral service to tell a colleague about our Site, we will ask for your colleague’s name and email address to send a one-time email inviting your colleague to visit the Site. It is your responsibility to get permission from anyone whose personal information you provide to us. We will only use that personal information for the purpose of completing your request.

Government-Issued Identifiers
Depending on how you interact with us and what products or services you use on the Platform, we may collect information related to government-issued identifiers, including your driver’s license number, or other similar government identifier for identification verification purposes. If you are a provider using our Platform, we will also collect your NPI or other credentials.

Payment Information
When you create an account, we will ask you to enter your credit card or ACH information.

Commercial Information
When you sign up for our services or request product information, we collect information related to the products or services you purchased or requested information about.

Professional Information
When you create an account on our Platform, we collect information related to your business, including your specialty, title, business address, and contact information.

Demographic Data
When you sign up for the Platform, we may collect information related to your gender, race, and ethnicity, some of which may include characteristics of protected classifications under state or federal law.

User Content
When you communicate with us, we collect information you provide to us, including emails, survey responses, comments, product reviews, testimonials, and other content.

Internet or Other Network Activity
Anew may automatically receive and record information on our server logs from your browser, including your internet protocol (IP) address, your browsing or search history, and information related to your interactions with our Platform, emails, or advertisements.

Device Information and Other Unique Identifiers
We collect data about your device and how you and your device interact with our Platform, which may include your IP address, device identifiers, cookies, beacons, pixel tags, browser type, regional and language settings.

Usage and Performance Data
We collect data related to the use of our Platform. This may include your interactions with our Platform, error reports, and other data about the performance of our Platform. This data helps us to diagnose problems with our Site and to improve various features and solutions for your future use.

Geolocation Data
We may collect information, such as your IP address, that permits us to determine your general location (e.g., your city or state).

Sensory Information
We may record your voice or likeness, such as when you attend a live, online product demonstration or training session, or when we record customer service calls for quality assurance.

Inferences
We may also draw inferences from any of the information identified above.

How We Collect Information

Directly from You
We collect personal information you provide to us, such as when you create an account, contact us, respond to a survey, or sign up to receive emails, text messages, and/or postal mailings.

Using Cookies and Other Tracking Technologies
When you use certain portions of our Platform, open or click on emails we send you, or interact with our advertisements, we or third parties we work with automatically collect certain information using technologies such as cookies, web beacons, clear GIF, pixels, internet tags, web server logs, and other data collection tools. For more information, please see the Cookies and Other Tracking Technologies section below.

From Third Parties and Referral Partners
We obtain information from third parties that we have partnered with and other third parties we choose to collaborate or work with. For example, if you are referred to us by one of our billing company partners with whom you have a business relationship, we receive Basic Identifiers and Commercial Information from the billing company partner to contact you about the Platform.

From Social Media Platforms
If you interact with us on social media or use features, such as plugins, widgets, single sign-on, or other tools made available by social media platforms or networks (including Facebook, Twitter, Google, and LinkedIn) in connection with our Platform, we collect information that you, or the social media platform, share with us. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.

From Other Sources
We may also obtain information about you from other sources, such as data analytics providers, marketing or advertising service providers, fraud prevention service providers, vendors that provide services on our behalf, or publicly available sources. We also create information based on our analysis of the information we have collected from you.

Cookies and Other Tracking Technologies

Certain portions of the Platform use cookies to recognize your preferences and temporarily store session information on your browser. A cookie is a small text file, which often includes an anonymous unique identifier, that is placed on your computer’s hard drive by a webpage server. Cookies contain information that can later be read by a web server in the domain that issued the cookie. We do link the information we store in cookies to personal information you submit while on our Platform.

Anew uses both “session” cookies and “persistent” cookies. A session ID cookie will get removed automatically when you close your browser. We may use session cookies to make it easier for you to navigate our Platform. A persistent cookie remains on your hard drive for an extended period of time. We may also set a persistent cookie to store your passwords, so you don’t have to enter it more than once if you so choose. We have cookies on our Platform but the data is only collected in the aggregate. We use a third-party tracking service that uses cookies and other tracking technologies to track non-personally identifiable information about visitors to our site in the aggregate. If you do not want the Platform to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie in your browser software. You can also manually clear the cookies within your respective browser. If you configure your browser to reject certain cookies, the opt-out may not function properly. If you change browsers or devices, or delete cookies, you may need to opt-out again.

Web Beacons/Gifs
Anew uses software technology called clear gifs or Web beacons to help us better manage content on our Platform by informing us what content is effective. These technologies are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. In some cases, we tie information gathered by clear gifs to our customers’ personal information; an example would be tracking emails that have been opened by recipients which allows us to measure the effectiveness of our communications and marketing campaigns.

Third-Party Tracking
The use of cookies by a tracking utility company is not covered by our privacy policy. We do not have access or control over these cookies. These tracking technologies are used to monitor our website for performance, functionality, and marketing purposes.

How We Use Information
Anew uses the information we collect for the following business and commercial purposes:

Provide Services: To provide, support, and maintain our services.
Improve Services: To understand and analyze how you use our services, and to develop new services.
Communicate with You: To respond to your inquiries, provide customer support, and send administrative information.
Personalize Experience: To tailor content and information that we may send or display to you, to offer personalized help and instructions, and to otherwise personalize your experience while using our services.
Marketing and Promotions: To send you marketing and promotional communications.
Legal Obligations: To comply with legal obligations, including responding to court orders, legal processes, or government requests.
Sharing Information
Anew may share your personal information in the following circumstances:

With Service Providers: With vendors who perform services on our behalf.
Business Transfers: In connection with any merger, sale of assets, financing, or acquisition of all or a portion of our business.
Legal Requirements: To comply with legal obligations or respond to lawful requests.
Security
We use appropriate technical and organizational measures to protect the personal information we collect and process. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee that your personal information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Changes to This Policy
We may update this Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on our Platform prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us
If you have any questions about this Policy, please contact us at:

Anew Mind Body Connect
info@anewmindbodyconnect.com
866-738-0854